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Delivery Lead

Lead and manage Strategic Project Leads delivering complex multimodal AI data programs end-to-end, owning quality, throughput, and customer outcomes. Requires 5+ years ops experience and 1+ year people management.

110k – 140kSan Francisco, CABusiness OperationsOnsite5+ YOE

About the role

What You'll Do

  • Lead and manage a team of Strategic Project Leads (SPLs) across multiple high-stakes AI data projects simultaneously
  • Own delivery outcomes for your projects: throughput, quality, SLA performance, cost efficiency, and customer satisfaction
  • Drive delivery across custom data pipelines and expert labeling workflows, translating researcher requirements into clear operational plans
  • Collaborate with AI lab researchers and procurement partners to define data strategies, scope programs, and resolve escalations
  • Drive systems-level improvements — standardize playbooks, improve tooling, and build infrastructure that makes the team faster and more reliable at scale
  • Coach and develop SPLs; ensure high-quality AI Trainer experience and strong contributor retention
  • Partner with Product and Engineering to evolve internal tooling, automation, and operational systems

Required Qualifications

  • 5+ years in operationally intensive roles (marketplace, data ops, logistics, or similar)
  • 1+ year of people management with clear impact on team performance
  • Metrics-driven with a systems-thinking approach to operations
  • Experience owning delivery outcomes across multi-stakeholder, high-velocity projects
  • Hands-on operator willing to dive into execution when needed
  • Must be proficient in using LLMs in your every day work, including building scripting logic and working with large datasets with LLM assistance

Preferred Qualifications

  • 1+ year in AI data operations (RLHF, annotation, model evaluation)
  • STEM background or strong technical fluency
  • Python & REACT working knowledge
  • Experience managing distributed contributor workforces at scale
  • Background in management consulting, investment banking, or high-growth startups

Skills

PythonReactLLMsData OperationsProject ManagementTeam LeadershipMetrics & AnalyticsWorkflow AutomationStakeholder ManagementScripting

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