Delivery Lead

Lead and manage Strategic Project Leads delivering complex multimodal AI data programs end-to-end, owning quality, throughput, and customer outcomes. Requires 5+ years ops experience and 1+ year people management.

110k – 140kSan Francisco, CABusiness OperationsOnsite5+ YOE

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About the role

What You'll Do

Lead and manage a team of Strategic Project Leads (SPLs) across multiple high-stakes AI data projects simultaneously
Own delivery outcomes for your projects: throughput, quality, SLA performance, cost efficiency, and customer satisfaction
Drive delivery across custom data pipelines and expert labeling workflows, translating researcher requirements into clear operational plans
Collaborate with AI lab researchers and procurement partners to define data strategies, scope programs, and resolve escalations
Drive systems-level improvements — standardize playbooks, improve tooling, and build infrastructure that makes the team faster and more reliable at scale
Coach and develop SPLs; ensure high-quality AI Trainer experience and strong contributor retention
Partner with Product and Engineering to evolve internal tooling, automation, and operational systems

Required Qualifications

5+ years in operationally intensive roles (marketplace, data ops, logistics, or similar)
1+ year of people management with clear impact on team performance
Metrics-driven with a systems-thinking approach to operations
Experience owning delivery outcomes across multi-stakeholder, high-velocity projects
Hands-on operator willing to dive into execution when needed
Must be proficient in using LLMs in your every day work, including building scripting logic and working with large datasets with LLM assistance

Preferred Qualifications

1+ year in AI data operations (RLHF, annotation, model evaluation)
STEM background or strong technical fluency
Python & REACT working knowledge
Experience managing distributed contributor workforces at scale
Background in management consulting, investment banking, or high-growth startups

Skills

PythonReactLLMsData OperationsProject ManagementTeam LeadershipMetrics & AnalyticsWorkflow AutomationStakeholder ManagementScripting

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