Systems Operations Manager
Manages Salesforce administration, integrations with tools like ZoomInfo and Outreach, CRM data quality, sales workflows, and reporting for leadership. Requires 3+ years experience with Salesforce and sales operations tools.
What You'll Do
- Administer and maintain Salesforce including user management, profiles, permissions, workflows, validation rules, dashboards, reports, and automation
- Manage integrations and data sync between Salesforce, ZoomInfo, Outreach, and other business systems
- Monitor and improve CRM data quality, enrichment processes, and duplicate prevention
- Support sales team workflows, lead routing, account assignment, and pipeline management
- Configure and maintain sales engagement tools, sequencing logic, and activity tracking
- Troubleshoot system issues, user errors, and integration failures
- Build and maintain reports, dashboards, and KPI tracking for leadership
- Document system processes, policies, and best practices
- Train users and provide ongoing support across business teams
What You Have
- 3+ years of experience administering business systems or sales operations platforms
- Strong experience with Salesforce administration and Salesforce CPQ
- Experience with ZoomInfo and Outreach
- Familiarity with sales workflows, lead generation, account management, and pipeline processes
- Strong understanding of integrations, APIs, and data hygiene best practices
- Ability to build reports and dashboards for business analysis
- Strong troubleshooting and problem-solving skills
- Excellent communication and documentation abilities
Nice To Have
- Experience with sales automation and enrichment tools
- Familiarity with RevOps processes
- SQL, reporting, or data analysis experience
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