What You'll Do
- Own end-to-end testing and support for one or more product areas
- Design, maintain and improve testing plans, regression suites, and QA checklists
- Help define go/no-go criteria for releases in their product area, in partnership with PM/TPM/eng
- Own tier-one and triage workflows for their product area
- Triage and route complex or high-impact issues to the right stakeholders
- Monitor and report on key support metrics for their product area
Skills & Qualifications
- Minimum 2 years of experience in a healthcare setting (hospital or clinic) required
- Owns operational excellence (quality + support + content) for defined product areas
- Strong ability to prioritize testing and support work based on risk and impact
- Communicates patterns and insights in a structured, persuasive way
- Anticipates issues and proactively updates content and processes
- Familiarity with some or all of the following tasks:
- Regression and feature testing frameworks
- Tier-one support workflows and SLAs
- Systematic analysis of support tickets
- Structured feedback loops with PM and eng
- Is a self-motivated team player with excellent communication and problem solving skills
- Proven ability to successfully and effectively manage goals and deadlines
- Can successfully work independently in a remote/virtual work environment
What We Offer
- Flexible paid time off (PTO)
- Expansive coverage for health, dental, and vision
- Employer contribution to Health Savings Accounts (HSA)
- Generous parental leave policy
- Full employee coverage for life insurance
- Home office stipend
- Cell phone/internet reimbursement
- Company-paid holidays
- 401(K) plan
Compensation
Based on market data and other factors, the salary range for this position is $60,000-$85,000 + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.