Skip to content
AKASAAKASASan Francisco, CA

Product Operations & QA Specialist

Own end-to-end QA, testing, and tier-1 support for AKASA's AI healthcare revenue cycle products. Design regression suites, triage issues, define release criteria, and turn support signals into product improvements. Requires 2+ years in a hospital or clinic setting.

60k – 85k/yr
Hybrid2+ YOEQA Engineering

About the role

What You'll Do

  • Own end-to-end testing and support for one or more product areas
  • Design, maintain and improve testing plans, regression suites, and QA checklists
  • Help define go/no-go criteria for releases in their product area, in partnership with PM/TPM/eng
  • Own tier-one and triage workflows for their product area
  • Triage and route complex or high-impact issues to the right stakeholders
  • Monitor and report on key support metrics for their product area

Skills & Qualifications

  • Minimum 2 years of experience in a healthcare setting (hospital or clinic) required
  • Owns operational excellence (quality + support + content) for defined product areas
  • Strong ability to prioritize testing and support work based on risk and impact
  • Communicates patterns and insights in a structured, persuasive way
  • Anticipates issues and proactively updates content and processes
  • Familiarity with some or all of the following tasks:
    • Regression and feature testing frameworks
    • Tier-one support workflows and SLAs
    • Systematic analysis of support tickets
    • Structured feedback loops with PM and eng
  • Is a self-motivated team player with excellent communication and problem solving skills
  • Proven ability to successfully and effectively manage goals and deadlines
  • Can successfully work independently in a remote/virtual work environment

What We Offer

  • Flexible paid time off (PTO)
  • Expansive coverage for health, dental, and vision
  • Employer contribution to Health Savings Accounts (HSA)
  • Generous parental leave policy
  • Full employee coverage for life insurance
  • Home office stipend
  • Cell phone/internet reimbursement
  • Company-paid holidays
  • 401(K) plan

Compensation

Based on market data and other factors, the salary range for this position is $60,000-$85,000 + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

Skills

regression testingfeature testingtier-one supportsupport ticket analysisqa checklistsgo/no-go criteriasupport metricshealthcare operationsfeedback loops with pm/eng

Similar roles

QA Engineering jobs
Neon Health

AI Quality Operator

Neon HealthSan Francisco, CA

Reviews AI agent outputs like phone call transcripts and recordings to identify issues, label them, and suggest improvements for better performance in healthcare automation workflows. Requires detail-orientation, speed, rigor, and comfort with technical systems in fast-paced environments.

59k – 136k/yr
On-siteEntry levelQA Engineering
Prompt Health

QA Analyst

Prompt HealthUnited States

QA Analyst responsible for manual testing of healthcare software, including AI-enabled features. Focuses on functional, regression, and acceptance testing while leveraging AI tools to improve QA efficiency.

65k – 85k/yr
Remote1+ YOEQA Engineering
Nuro

Software Operations Specialist

NuroMountain View, CA

Performs quality control on data annotations and tests internal tools for robotics/autonomy software, reproducing bugs and documenting issues to improve reliability. Requires 1-3 years QA/testing experience, meticulous attention to detail, and remote async work capability.

73k – 93k/yr
Remote1+ YOEQA Engineering
Axle

Quality Assurance & Support Engineer

AxleRockville, MD

Quality Assurance & Support Engineer owning end-to-end product quality for a Node.js/Angular Identity Management system. Design and maintain automated (Playwright) and manual tests, leverage AI/LLM testing techniques, triage and resolve end-user support issues, and collaborate with the development team in an Agile environment.

80k – 95k/yr
On-site2+ YOEQA Engineering
Dandy

QC Technician (TX)

DandyCarrollton, TX

QC Technician responsible for inspecting dentures and night guards in a fast-paced digital dental lab to ensure highest quality standards and meet customer deadlines. Requires strong attention to detail, manual dexterity, ability to lift 50lbs, and comfort with digital tools; dental lab experience is a plus.

33k – 37k/yr
On-siteEntry levelQA Engineering