Quality Assurance & Support Engineer

Key Responsibilities

Automated Testing

• Design, develop, and maintain automated test suites using Playwright or similar end-to-end testing frameworks, covering UI, API, and integration scenarios.
• Write and maintain robust test scripts that are reliable, readable, and easy to extend as the product evolves.
• Integrate automated test suites into CI/CD pipelines to ensure continuous quality validation on every build.
• Monitor test results, investigate failures, and work with developers to ensure prompt resolution of identified defects.

AI-Assisted Testing

• Apply LLM-driven testing techniques to accelerate test case generation, identify edge cases, and improve overall test coverage.
• Evaluate and adopt emerging AI-powered QA tools that improve efficiency, reduce manual effort, and surface issues earlier in the development cycle.
• Critically assess AI-generated test artifacts for accuracy and completeness, refining them as needed to meet project quality standards.
• Help establish and document team best practices for the responsible use of AI tools in the QA workflow.

Manual Testing & Quality Assurance

• Develop and execute manual test plans for new features, bug fixes, and regression scenarios where automation is not yet in place.
• Perform exploratory testing to identify usability issues, edge cases, and unexpected behaviors that automated tests may miss.
• Test identity and access management flows thoroughly, including authentication, authorization, and user profile scenarios.
• Document defects clearly and completely, providing developers with the context needed for efficient resolution.

End-User Support

• Serve as a point of contact for end-user support requests related to the Identity Management system, providing timely and helpful responses.
• Triage incoming issues, distinguishing between user error, configuration problems, and software defects, and routing accordingly.
• Document recurring support issues and work with the development team to address root causes and reduce future support burden.
• Contribute to user-facing documentation, FAQs, and knowledge base articles to empower users to self-resolve common issues.

Collaboration

• Work closely with developers, product managers, and designers to understand requirements and ensure testability is built into features from the start.
• Participate in sprint planning, design reviews, and retrospectives, contributing a quality-focused perspective throughout the development lifecycle.
• Communicate test status, coverage gaps, and risk assessments clearly to stakeholders.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.
• Minimum of 2 years of hands-on experience in software quality assurance or testing roles.
• Demonstrated experience with at least one automated testing framework (e.g., Playwright, Selenium, Cypress, or similar).
• Solid understanding of software testing principles, including test planning, test case design, defect lifecycle management, and regression testing.
• Familiarity with RESTful APIs and experience testing API endpoints.
• Experience working within Agile or Scrum development environments.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent written and verbal communication skills, particularly for documenting defects and supporting end users.

Desired Qualifications

• Playwright experience strongly preferred — including authoring page object models, handling authentication flows, and running tests in CI environments.
• Experience with LLM-driven or AI-assisted testing is highly desirable.
• Familiarity with identity and access management concepts, including authentication protocols such as OAuth/OpenID Connect and SAML.
• Experience with performance or security testing tools and methodologies.
• Knowledge of version control systems, preferably Git, and experience working in CI/CD pipelines.
• Knowledge of cloud environments such as AWS or Azure, particularly as they relate to deployment and testing.
• Prior experience in an end-user support or help desk capacity, including ticket tracking and knowledge base authoring.
• User support and team leadership experience