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SocureSocureNew York, NY

Associate Solution Consultant, Post-Sales (Channel)

Support onboarding and early adoption for channel partners and customers using Socure's identity verification platform. Provide technical guidance, training, and troubleshooting while building partner enablement materials.

110k – 130k/yr
Hybrid2+ YOESolutions Architecture

About the role

Responsibilities

  • Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-sales
  • Act as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practices
  • Design and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customers
  • Develop and maintain partner enablement materials (e.g., playbooks, troubleshooting guides, FAQs, demo environments) to scale partner self-sufficiency
  • Assist in troubleshooting technical issues and answering product-related questions, escalating to internal teams (Product, Engineering, Data Science) as needed
  • Help monitor early adoption and performance, identifying opportunities to improve usage, configuration, or outcomes
  • Partner with senior Solution Consultants to prepare for and contribute to partner reviews (e.g., QBRs), including gathering insights and performance data
  • Proactively identify knowledge gaps within partner teams and recommend targeted enablement or process improvements
  • Collect and relay partner and customer feedback to internal teams to help inform product improvements and roadmap priorities

Requirements

  • Bachelor’s degree in a relevant field or equivalent practical experience
  • ~2–5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar)
  • Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role)
  • Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences
  • Comfortable working cross-functionally and supporting multiple stakeholders, including external partners
  • Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry

Nice to Have

  • Exposure to fraud, risk, or identity verification concepts
  • Experience supporting SaaS implementations or onboarding processes
  • Experience working with partners, resellers, or indirect customer models
  • Familiarity with basic analytics or performance measurement

Skills

REST APIsSQLData AnalysisTechnical IntegrationsAPI IntegrationsTroubleshootingTraining DeliveryCross-Functional CollaborationPartner EnablementSaas Implementation

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