Senior DevOps Engineer

Responsibilities

• Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments, including clusters spanning the US, Europe, and Asia.
• Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally.
• Own and continuously improve CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle.
• Build automation tooling and internal systems that reduce operational toil and increase developer velocity.
• Define and maintain observability standards across cloud environments, including metrics, alerting, logging, and distributed tracing.
• Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis.
• Partner closely with application engineering teams throughout the software development lifecycle, providing infrastructure guidance and support.
• Participate in the on-call rotation and contribute to continuous improvement through documentation, runbooks, and process iteration.

Requirements

• 5–7+ years of hands-on DevOps or infrastructure engineering experience, with demonstrated ownership of production cloud environments at scale.
• Proficiency with modern cloud infrastructure tooling, including Kubernetes, Helm, Terraform, Ansible, and major cloud providers such as AWS and/or Azure.
• Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems such as AMQP and MQTT.
• Familiarity with observability and monitoring tooling such as Prometheus, Mimir, Thanos, and Grafana, with a strong understanding of SRE practices in a fast-growing SaaS environment.
• Exposure to programming or scripting languages used in infrastructure contexts, such as Go, TypeScript, Python, and Bash.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• Business-level English for internal communication and English-language knowledge-base work.
• Business-level Japanese for communication with Japanese customers and internal teams, and for handling Japanese-language materials.
• Valid Japanese work visa at the time of application; visa sponsorship is not available.

Benefits and Compensation

• Company equity.
• Learning and Development benefit.
• Comprehensive social insurance package, including health, pension, employment, and workers' compensation insurance.
• Commutation allowance.
• Remote work environment in Japan for 2026, with future plans to open an office in 2027.
• The posting also references a hybrid work style.