Senior Program Manager, People Experience

Responsibilities

• Lead complex, cross-functional HR technology programs from start to finish, translating strategic vision into executable roadmaps and ensuring projects are delivered on time and aligned with business needs.
• Act as the bridge between business and technology, working with leaders across People Experience (PEx), HR, and IT to optimize core systems like ServiceNow and Workday.
• Drive key initiatives, including ServiceNow Roadmap, managing stakeholder engagement to risk mitigation to create a seamless employee experience.
• Establish clear governance and reporting frameworks, giving leaders visibility to make informed decisions and keeping teams aligned on goals and deliverables.

Qualifications

• 8+ years of program management experience, with a focus on developing and implementing HR technology transformation programs.
• Demonstrated experience leading complex, cross-functional projects from planning to completion in a matrixed, fast-paced environment.
• Deep functional expertise in HR technology, operations, and systems (such as ServiceNow or Workday), including implementations, data, and analytics.
• Proven track record of influencing and communicating with senior leaders and stakeholders to drive decisions and report on program status and risks.

Bonus Qualifications

• Experience with implementing AI or automation solutions within an HR or People Operations context.
• Formal certification or significant experience in change management methodologies.
• Familiarity with a broad range of HR, People, or Talent programs and processes, enabling a holistic approach to technology solutions.