Senior Staff Software Engineer, Managed Platform Services

What You’ll Be Working On

Performance Engineering — Platform-Wide

• Own performance at the platform level
• Establish consistent benchmarks across all domains
• Identify systemic bottlenecks before they become incidents
• Drive solutions that scale

Resiliency & Long-Term Architecture

• Ensure every platform domain is architected for long-term scale
• Build in HA, disaster recovery, graceful degradation, and fault isolation from the start
• Identify one-way door decisions early

Operational Excellence

• Set the standard for how the team operates at scale
• Drive down on-call noise
• Automate anything done more than once
• Build shared patterns and frameworks

Cross-Domain Technical Leadership

• Float across platform domains as the team's senior distributed systems authority
• Provide oversight on existing, inflight, and planned systems
• Contribute to technical decisions across Control Plane, Storage & State, Edge & Agents, Data Pipeline, and Async & Metering

Cross-Team Influence

• Serve as a senior technical voice in conversations with adjacent infrastructure teams
• Build credibility across org boundaries to influence outcomes

Roadmap & Product Collaboration

• Engage directly with product and engineering leadership in the earliest stages of scoping
• Help define quarterly roadmaps
• Ensure technical decisions are tied to business outcomes

Mentorship & Culture

• Actively coach senior engineers
• Introduce systems and frameworks that uplevel the entire team
• Identify early signs of burnout
• Create an environment where it is safe to fail

What You’ll Bring to the Team

Distributed Systems Depth

• Deep, hands-on expertise designing and operating distributed systems at scale
• Experience with sharding, replication, consensus, load balancing, and concurrency

Performance Engineering

• Proven track record of impact at the staff level and above
• Proficiency in Go or a modern compiled language (Go strongly preferred)
• Benchmark, profile, and fix issues

Operational Leadership

• On-call experience on a customer-facing team required
• Build runbooks, tune alerts, and reduce noise systematically

Cross-Functional Impact

• Proven ability to influence technical decisions made by other teams
• Resolved root causes of endemic problems that span org boundaries

Roadmap Collaboration

• Experience working directly with product and engineering leadership to scope ambiguous problems
• Plan incremental delivery and tie technical decisions to business outcomes

Mentorship at Scale

• Build systems that make other engineers better without direct involvement

Ownership

• Strong sense of ownership and accountability
• Proactive, solutions-oriented

Communication

• Exemplary communication skills
• Provide the right level of context, stay concise, check for understanding

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance