Customer Centric Engineer

Responsibilities

• Provide advanced technical support to customers via Zendesk, Zoom, Slack.
• Troubleshoot complex issues spanning software configuration, networking, and integrations, including analyzing logs, reproducing issues, and debugging code.
• Ensure customers achieve fast and lasting success with DataHub.
• Act as a trusted advisor to optimize usage and proactively address gaps.
• Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality.
• Monitor customer health metrics and advocate for improvements based on feedback.
• Contribute to customer-facing resources such as FAQs, troubleshooting guides, training materials, and knowledge base articles.
• Continuously expand technical skill set through training, certifications, and self-directed learning.

Requirements

• 5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications.
• Expertise in Python; general understanding of frontend technologies like React, TypeScript, JavaScript.
• Experience with data pipelines, ELT processes, and the modern data stack.
• Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.
• Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP).
• Experience with modern orchestration technologies (Kubernetes, GKE, AKE, Docker, etc.).
• Experience with UNIX commands and system administration.
• Experience troubleshooting and debugging code in enterprise environments.
• Excellent written and verbal communication skills.
• Passion for helping customers succeed with collaboration and empathy.
• Appetite for working in a fast-paced startup environment.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Nice-to-Haves

• Experience shaping support functions and influencing customer experience.
• Background across software, data platforms, cloud, and modern DevOps.