Legal Operations

What you'll do

Build the Legal Operating Model

• Assess the current state of Legal’s operations, define the target operating model, and build toward it with urgency.
• Build and run the operational cadences — intake SLAs, approval gates, cross-functional handoffs with Growth, Compliance, and Finance — that keep the function fast and accountable.
• Develop KPIs, dashboards, and reporting mechanisms that give the General Counsel and leadership actionable insight into team performance, deal volume, cycle times, and operational health.
• Identify operational bottlenecks proactively and implement scalable process improvements — if a task takes days today, it should take minutes after you’re done with it.

Own Legal Technology & AI

• Audit existing tools, identify gaps, and develop a legal technology roadmap covering intake and workflow, CLM, e-billing, knowledge management, and AI-assisted workflows.
• Design and build AI-assisted and agentic workflows using the Bank’s tools to build your own dashboards, playbooks, redlining tools, and databases.
• Partner with the Bank’s Business Operations team to drive the same rigor and tech-forward approach within Legal as everywhere else in the Bank.
• Own adoption, training, and change management for new tools and processes.

Contract Lifecycle & Knowledge Management

• Own the legal side of contract lifecycle management — intake, routing, templates, repository, and reporting — in close coordination with Growth and Finance.
• Design and run the legal intake and triage workflow, continuously improving how requests are classified, drafted, reviewed, and closed.
• Own knowledge management: keep playbooks, briefs, and templates current, versioned, and findable; make them the source of truth for the team and the business.
• Develop and maintain processes for documentation management and retention, including operational guidelines, best practices, and training materials.

Outside Counsel & Financial Operations

• Manage outside counsel operations and the legal budget.
• Review, modify, and enforce billing guidelines; audit spend and drive cost rigor across external legal relationships.
• Collaborate with Finance on budgeting, forecasting, and spend reporting; surface actionable insights from legal spend data.
• Develop frameworks for strategic firm and vendor selection, utilization, and performance management.

What you'll need to be successful

• 7+ years in legal operations at a high-growth technology company or financial institution
• A builder’s mentality. AI-native, first principles approach to building tools and systems
• Creativity to evaluate what we do today, what’s important to the business, and what will make us better (not cookie-cutter solutions)
• Hands-on experience with CLM systems, knowledge management, outside counsel management
• Strong data and analytics skills — build dashboards and metrics that leadership actually uses, and make decisions from data
• Strong cross-functional operator who can work across Legal, Risk, Compliance, Finance, Engineering, and Growth and drive adoption without direct authority
• Hyper-organized project manager: comfortable juggling multiple concurrent workstreams, surfacing tradeoffs early, driving accountability, and knowing when to escalate
• Scrappy, roll-up-your-sleeves attitude with zero ego about getting hands dirty — and a positive, get-it-done disposition that inspires the people around you

What you'll get from us

• Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents
• Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
• Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column’s office
• FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
• 401k plan, including self-directed brokerage options
• Flexible time-off policy - take the time off that you want and need to relax and recharge
• 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
• Up to $4,500 in annual reimbursements for backup childcare
• Catered lunches and dinners for SF employees
• Commuter benefits, including paid transportation to-and-from the office
• Regular team building events, including annual offsite

Pay transparency: The annual US base salary range for this role is $180,000 - $235,000 + equity.