Skip to content
AbsorblmsAbsorblmsFlorida

Director, Account Management

Lead and mentor a team of Account Managers to drive customer retention, expansion, renewals, and net retention for a SaaS learning platform. Develop strategic account plans, build executive relationships, and collaborate cross-functionally while shaping account management practices in a remote-first environment.

Salary not listed
Remote6+ YOEAccount Management

About the role

What you’ll do

  • Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
  • Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
  • Own and drive client renewals, retention, and net retention targets
  • Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
  • Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
  • Lead regular Executive Business Reviews and strategic check-ins
  • Champion customer feedback, synthesizing insights to inform product development and innovation
  • Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
  • Drive feature adoption, enablement, and ongoing education for clients
  • Represent Absorb at industry events and client engagements

What you’ll bring

  • 6+ years of leadership in mid-market/enterprise SaaS account management
  • Proven experience managing complex accounts in North America
  • Exceptional communication, relationship-building, and consultative skills
  • Demonstrated success in driving renewals, upsell, and cross-sell opportunities
  • High intellectual curiosity, and thrive in a fast-paced, remote-first environment
  • Strong leadership and mentoring abilities
  • Passionate about customer success and continual learning

Technologies we use

  • Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/Claude

What we offer

  • Fully remote-first work with flexible work arrangements
  • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success
  • Endless opportunity for career growth and internal mobility
  • Employee driven DE&I programs

Skills

Account ManagementSalesforceGainsightCustomer SuccessRenewalsUpsellCross-SellExecutive Business ReviewsSaaSZendesk
Illumio

Partner Account Director

IllumioCalifornia

Own and grow partner business in West Coast territory for Illumio's Zero Trust platform. Drive revenue through partner recruitment, enablement, joint planning, and pipeline development while exceeding booking targets.

160k – 192k
Remote10+ YOEAccount Management
Celonis

Client Director

CelonisOhio

Senior sales leader responsible for managing and expanding Celonis's strategic account at Cardinal Health. Owns C-suite relationships, drives multi-year ARR/NRR growth, embeds Process Intelligence as an enterprise AI platform, and mitigates commercial risks in complex transformations.

Salary not listed
Remote12+ YOEAccount Management
Outset

Account Director

OutsetNew York, NY

Own relationships with strategic enterprise and mid-market customers as a trusted advisor. Drive renewals, upsells, expansions, and advocacy while translating feedback to Product and collaborating cross-functionally in a fast-growing AI research SaaS startup.

160k – 185k
Hybrid5+ YOEAccount Management
Freed

Head of New Business, Sales

FreedSan Francisco, CA

Lead and scale a team of Account Executives at an early-stage AI healthcare startup, owning B2B sales execution, coaching, pipeline management, and revenue target achievement.

Salary not listed
Hybrid10+ YOEAccount Management
Okta

Area Sales Director, Strategic

OktaConnecticut +2

Lead and develop a team of Strategic Account Executives selling Okta's identity platform to the company's largest enterprise customers. Drive territory growth, pipeline, and revenue attainment while building a high-performance sales culture.

376k – 517k
Remote15+ YOEAccount Management