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RipplingRipplingUnited States

Implementation Consultant

Guides customers through Rippling implementations, adoption, reporting, and data-management best practices while coordinating cross-functional projects. Requires 3+ years of SaaS experience in customer success, consulting, implementation, or support, with reporting and data experience preferred.

60k – 90k/yr
Remote3+ YOECustomer Success

About the role

Responsibilities

  • Project manage customer engagements by coordinating with internal and external teams.
  • Drive customer adoption of key features and advise on best practices for incorporating Rippling into workflows.
  • Provide attentive, personalized guidance and product enablement.
  • Become a product expert and serve as a resource for customers and coworkers.

Requirements

  • 3+ years of SaaS experience in customer success, consulting, implementation, or support.
  • Passion for helping customers and colleagues.
  • Strong prioritization and time-management skills.
  • Excellent project and task-management skills.
  • Ability to explain complex scenarios clearly in written and verbal communication.
  • Strong attention to detail and ability to solve complex, interdependent problems.
  • Interest in actively working with product and engineering teams.

Nice to Have

  • 2+ years of experience building reports, working with data, and enabling customers with reporting needs.

Compensation and Benefits

  • Competitive salary, benefits, and equity.
  • US-based compensation is aligned to location-based salary ranges.
  • Final compensation may vary based on professional background, experience, and location.

Skills

SaaSCustomer SuccessConsultingimplementationCustomer Supportdata reportingspreadsheetsProject Managementtime managementproduct enablement

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