Proactively calls client on-site teams to gather sentiment, build relationships, provide product support, troubleshoot issues, and escalate when needed. Serves as a trusted partner between Customer Success and Product Solutions, spotting trends from conversations.
70k – 85k/yr
On-siteCustomer Success
About the role
Key Responsibilities
Proactively call our client on-site teams to gather sentiment, feedback, and insights
Build strong, trusted relationships through thoughtful, human conversations
Become an expert in one EliseAI product and confidently support users
Help walk customers through basic troubleshooting or setup when needed
Recognize when an issue needs deeper support and escalate thoughtfully
Create clear, well-documented support tickets with helpful context
Partner closely with Customer Success and Product Solutions
Spot patterns and trends from conversations and share insights with the team
Support light Customer Success Associate tasks as needed
Requirements
A strong communicator who's curious, empathetic, and solution-oriented
Experience supporting customers over the phone and navigating live conversations
Comfort explaining technical concepts in a clear, approachable way
Desire to become a product expert and a trusted partner to customers
A collaborative, team-first mindset
Willingness to work onsite in our NYC office 4–5 days per week
Compensation & Benefits
Base salary range: $70,000 - $85,000
Equity in the company
Medical, Dental and Vision premiums covered at 100%
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