Implementation Associate

Responsibilities

• Support the implementation of Blink for large-scale enterprise accounts under the guidance of an Implementation Manager or Enterprise Implementation Manager.
• Lead and manage the delivery of Blink for a portfolio of smaller customers, following the Blink implementation methodology.
• Deliver content to support enterprise implementations, such as demos, presentations, workshops, webinars, meetings, training, and more.
• Act as a project coordination lead on enterprise implementations, including scheduling meetings, taking notes, tracking actions and deadlines, and following up with internal and external stakeholders.
• Proactively manage task lists, issue logs, and project trackers using tools such as Asana, JIRA, Google Sheets, and Excel.
• Assist with the preparation of project documentation, such as timelines, implementation plans, customer communications, and status reports.
• Support the team with simplifying and enhancing our existing processes through AI automations and tooling.
• Collaborate with the Sales, Customer Success, and Product teams to ensure customers are set up for success.
• Contribute to continuous improvement by capturing lessons learned and supporting documentation of best practices.
• Support wider team operations as needed. This may include research, reporting, asset creation, and internal initiatives.

Requirements

• A degree or equivalent experience in a relevant field (e.g. Business, Psychology, Computer Science, Communications, or similar).
• Exposure to software implementations or experience managing digital systems in a large organization, either as an administrator or internal owner.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• A strong communicator, comfortable speaking with customers and internal teams alike.
• Comfortable with technology and digital tools, including AI — experience with Excel, Google Workspace, project management tools (e.g. Asana, JIRA), or CRM platforms is a bonus.
• A collaborative mindset and a team-first attitude.
• Interest in working in a fast-paced startup environment where things move quickly and every day is different.
• A natural problem-solver who enjoys figuring things out and making things better.
• c.20% Travel required.

Nice-to-Haves

• Experience with Excel, Google Workspace, project management tools (e.g. Asana, JIRA), or CRM platforms.