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Axle

Computer Systems Analyst

120k – 130kRockville, MDIT SupportOnsite10+ YOE
Summary

Provide IT support and system administration for scientific laboratory software and applications at NIH/NCATS. Manage enterprise chemistry tools including ELN systems, perform troubleshooting, vendor coordination, and maintain servers and databases.

About the role

Requirements

  • Work with internal stakeholders across research laboratories; determine needs and provide IT support for computerized systems supporting laboratory activities
  • Install and configure scientific enterprise-level applications on end-user machines
  • Provide continual operability of chemistry related software applications performing daily troubleshooting and maintenance
  • Provide support to end-users, including troubleshooting and assistance
  • Act as primary contact with software vendors to verify all licenses, upgrades, and patches are up to date and confirm compatibility with other software packages
  • Involvement with ASPIRE program regarding the extraction, curation, and management of electronic notebook data
  • System administrator for PerkinElmer Electronic Lab Notebook (ELN), ChemBioOffice Enterprise (CBOE), CambridgeSoft ChemDraw, Mestrelab Mnova Suite
  • Work with subject matter experts on the selection, implementation and support of software systems used by researchers
  • Work with internal stakeholders and external vendors to improve laboratory operations and instrument data analysis
  • Coordinate with IT support team, Informatics, and software vendors to ensure proper maintenance of applications and database servers, including patch installation, database migration, and system upgrades
  • Coordinate with IT support to resolve hardware and software issues pertaining to the functions of scientific applications
  • Coordinate and provide support and maintenance for front-end and back-end servers
  • Deploy security measures to maintain integrity of systems and data

Education

Bachelor's degree in Information Technology, Computer Science or a related discipline

Experience

Minimum ten (10) years of specialized experience

Benefits

  • 100% Medical, Dental & Vision Coverage for Employees
  • Paid Time Off and Paid Holidays
  • 401K match up to 5%
  • Educational Benefits for Career Growth
  • Employee Referral Bonus
  • Flexible Spending Accounts: Healthcare (FSA), Parking Reimbursement Account (PRK), Dependent Care Assistant Program (DCAP), Transportation Reimbursement Account (TRN)
Skills
System AdministrationIT SupportElectronic Lab Notebook (ELN)PerkinElmer ELNChemBioOffice EnterpriseChemDrawMestrelab Mnova SuiteDatabase AdministrationSoftware Installation and ConfigurationTroubleshootingPatch ManagementSecurity Measures
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