Clinician Support Representative
Provides frontline support to clinicians using AI scribe tools via chat, email, and video. Owns projects to improve user experience, represents clinician voice in product decisions, and creates educational resources. Requires SaaS support experience and product intuition.
Responsibilities
- Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
- Identify and own projects that improve clinician experience and product education at scale.
- Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
- Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
- Create and refine help content, FAQs, and in-product education resources.
Requirements
- Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
- Excellent written and verbal communication skills.
- Strong product intuition and the confidence to propose and drive improvements independently.
- Experience with Intercom or similar CRM/support tools.
- Comfort working with AI-powered tools and workflows.
- Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.
Nice to Haves
- Experience supporting clinicians.
- Familiarity with healthcare software or EHR systems.
Compensation & Benefits
- Competitive salary and equity in a high-growth company.
- Medical, dental, and vision coverage.
- Unlimited paid time off.
- Company-sponsored annual retreats.
- 401(k) plan.
- Commuter stipend for San Francisco based employees.
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