Client Success Director, Growth Lead Marketer

Responsibilities

Strategic Account Growth & Pipeline Engineering

• Own the commercial roadmap and revenue growth targets for a dedicated pod of high-priority Brand accounts.
• Lead pod syncs (Weekly Opp Stand-Ups) to dive into open opportunities and ensure the accuracy of the weighted pipeline.
• Partner with Sales/Solutions Engineers to identify upsell triggers for new AdTech/MarTech products and advanced service offerings.
• Create and deliver business reviews and pitch decks that move beyond metrics to demonstrate ROI.

Executive Architecture & Relationship Strategy

• Build and map resilient relationships with VP and C-Level stakeholders for key customers, positioning Adswerve as a primary partner in the client’s digital maturity journey.
• Serve as the Executive Sponsor on at-risk accounts and engage directly with senior stakeholders to rebuild confidence and articulate value.
• Elevate the Adswerve Story by coaching your team to move beyond tactical metrics toward financial outcomes and ROI-driven narratives.

Commercial Leadership & Negotiation

• Personally lead complex, multi-year, or significant uplift contract renewals and pricing negotiations to ensure profitability and mutual value.
• Guide the team in moving fluidly between Programmatic, Paid Search, and Cloud/Analytics conversations to maximize "share of wallet".
• Bring an "Outside-In" perspective by sharing industry trends and competitor intelligence to show clients how peers are leveraging new tech and AI.

Trench Mentorship & Operational Scaling

• Join high-stakes pitches, Business Reviews, and client presentations to model elite sales behaviors and upskill pod members through direct observation and guided autonomy.
• Aggregate front-line Intelligence on service gaps or product needs and communicate them to Executive Leadership to influence the Adswerve roadmap.
• Improve client engagement models and internal processes to streamline delivery and increase the quality of work across departments.

Experience & Requirements

• 8+ years of experience in digital marketing, consultancy, or ad-tech, with a strict focus on client success, revenue retention, and business development.
• Proven history of hitting or exceeding growth and retention targets on a personal book of business.
• Bachelor’s degree in Marketing, Business, Advertising, or equivalent professional experience is preferred.
• Commercial understanding and experience selling at least two of the following:
  • Programmatic/Media: DV360, TTD, SA360, Amazon, Social.
  • Analytics: GA4, Adobe Analytics.
  • Data Science/Cloud: MMM, Propensity modeling, etc.
• Experience selling or consulting on Cloud-based solutions or Advanced Analytics projects is highly preferred.
• Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling).
• Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences.
• Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation, etc.).

Compensation

• Base salary of $115,000 to $135,000 per year.
• Eligible for a semi-annual individual bonus based on performance.