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SnowflakeSnowflakeMenlo Park, CA

Delivery Operations Systems & Process Manager

Architects and optimizes systems like Certinia PSA and Salesforce for global delivery operations, designs AI-powered workflows for project health, staffing, and forecasting, and partners with leadership to drive operational excellence. Requires 7-12+ years in delivery operations and deep PSA/ERP expertise.

139k – 183k/yr
On-site7+ YOEBusiness Operations

About the role

What You’ll Own

Systems Architecture & Delivery Infrastructure

  • Lead system roadmap planning, release management, and cross‑functional alignment
  • Own the end‑to‑end roadmap, optimization, and governance of Certinia PSA and Salesforce
  • Work with Enterprise Technology and GTM Systems on sprint cycles and own Delivery System Change Management

AI Automation & Intelligent Operations

  • Design and deploy AI‑powered workflows for:
    • Project health scanning & anomaly detection
    • Staffing intelligence & skill‑based routing
    • Predictive forecasting & margin insights
    • GenAI project and customer summaries
  • Automate manual workflows across staffing, project setup, billing, and customer success
  • Partner with BizOps to ensure strong data governance, compliance, and system integrity
  • Ability to identify and solve inefficient existing patterns
  • Leverage AI to implement operational improvements

Strategic Business Partnering

  • Serve as the primary systems and operations advisor to:
    • Global Delivery Leadership
    • Director of BizOps
    • Finance, RevOps, and CX
  • Translate business strategy into scalable systems, data models, and automation
  • Lead cross‑functional initiatives that improve predictability and customer outcomes

What You Bring

  • 7–12+ years in delivery operations, PSA/ERP systems engineering, or professional services operations
  • Deep experience with Certinia or financial force PSA/ERP/CS (or equivalent PSA platforms)
  • Proven track record implementing AI automation, predictive analytics, or agentic workflows
  • Experience leveraging coding agents
  • Expertise in workflow design, systems architecture, and data governance
  • Excellent communication and cross‑functional leadership skills

Bonus Points

  • Salesforce platform experience
  • Background in SaaS, consulting, or enterprise technology delivery
  • Experience supporting global delivery teams
  • Understanding of revenue recognition, forecasting, and services margin optimization

Skills

Certinia PsaSalesforceAI AutomationSmartsheetPredictive AnalyticsWorkflow AutomationData GovernanceGenerative AISystems ArchitectureCoding Agents
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