Architects and optimizes systems like Certinia PSA and Salesforce for global delivery operations, designs AI-powered workflows for project health, staffing, and forecasting, and partners with leadership to drive operational excellence. Requires 7-12+ years in delivery operations and deep PSA/ERP expertise.
139k – 183k/yr
On-site7+ YOEBusiness Operations
About the role
What You’ll Own
Systems Architecture & Delivery Infrastructure
Lead system roadmap planning, release management, and cross‑functional alignment
Own the end‑to‑end roadmap, optimization, and governance of Certinia PSA and Salesforce
Work with Enterprise Technology and GTM Systems on sprint cycles and own Delivery System Change Management
AI Automation & Intelligent Operations
Design and deploy AI‑powered workflows for:
Project health scanning & anomaly detection
Staffing intelligence & skill‑based routing
Predictive forecasting & margin insights
GenAI project and customer summaries
Automate manual workflows across staffing, project setup, billing, and customer success
Partner with BizOps to ensure strong data governance, compliance, and system integrity
Ability to identify and solve inefficient existing patterns
Leverage AI to implement operational improvements
Strategic Business Partnering
Serve as the primary systems and operations advisor to:
Global Delivery Leadership
Director of BizOps
Finance, RevOps, and CX
Translate business strategy into scalable systems, data models, and automation
Lead cross‑functional initiatives that improve predictability and customer outcomes
What You Bring
7–12+ years in delivery operations, PSA/ERP systems engineering, or professional services operations
Deep experience with Certinia or financial force PSA/ERP/CS (or equivalent PSA platforms)
Proven track record implementing AI automation, predictive analytics, or agentic workflows
Experience leveraging coding agents
Expertise in workflow design, systems architecture, and data governance
Excellent communication and cross‑functional leadership skills
Bonus Points
Salesforce platform experience
Background in SaaS, consulting, or enterprise technology delivery
Experience supporting global delivery teams
Understanding of revenue recognition, forecasting, and services margin optimization
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