Technical Account Manager, East

What You’ll Do

• Responsible for retention and expansion of largest Enterprise customers
• Work closely with Sales to strategize on increasing adoption of Hightouch within large organizations
• Deliver timely and organized onboarding for customers through effective project management
• Ensure customers see the full value in Hightouch’s products
• Advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Surface use cases and problems to Engineering to push the product to the next level

What We're Looking For

• 5-10 years of experience in a client-facing and/or technology-focused role combining business experience and technical acumen
• Experience managing and executing technical projects with a customer-first attitude and strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem-solving skills with a continuous desire to improve technical acumen
• Ability to collaborate cross-functionally with different teams and types of people
• Ability to work under pressure, deadlines, and navigate unexpected roadblocks with ease

Compensation

• On-Target Earnings: $200,000 - $250,000 annually
• Base Salary: $160,000 - $200,000 annually
• Meaningful equity compensation in the form of ISO options with early exercise and a 10-year post-termination exercise window.