Portfolio Manager - Unified Communications

Responsibilities

• Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact
• Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work
• Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions
• Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery
• Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness
• Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working
• Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress
• Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked
• Support planning and execution of programs and cross-team initiatives from initiation through delivery
• Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures

Requirements

• 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function
• Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments
• Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making
• Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions
• Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization
• Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models
• Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools
• Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams
• Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning

Preferred Qualifications

• Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries
• Experience supporting product organizations with recurring revenue and SaaS business models
• SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications
• Experience supporting global product and engineering organizations

Benefits

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability)
• Matching 401K program - 100% match on 4%
• Employee Stock Purchase Plan after one year of service
• Flexible Time Off & Company Holidays