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Confido LegalConfido LegalNew York, NY

CPG Disputes Specialist

Own deduction and dispute resolution for CPG customers on Confido's AI platform. Configure workflows during onboarding, support Customer Success on escalations and QBRs, and provide product feedback to improve automation and dispute logic. Requires 3+ years in deductions, trade promo finance, or AR in CPG/retail.

140k – 180k/yr
On-site3+ YOEOther

About the role

Responsibilities

Implementation Support

  • Partner with the Implementation team during customer onboarding to configure dispute workflows
  • Help new customers migrate and clean up historical dispute and deduction data as part of go-live
  • Train customer teams on how to manage disputes within the Confido platform

Customer Success Partnership

  • Act as the dispute-resolution expert within the broader CS relationship, jumping into health checks or escalations when disputes are a pain point
  • Help CS managers explain dispute trends, aging, and recovery performance to customers in QBRs
  • Flag at-risk accounts where unresolved disputes signal a deeper adoption or workflow issue

Product Feedback Loop

  • Surface patterns across customers' disputes to Product — where automation breaks down, where reason codes don't fit reality, where manual work persists
  • Help test and validate new dispute-related features before they ship
  • Be a subject matter expert that Product and Engineering can call on when scoping the dispute/deductions roadmap

Requirements

  • 3+ years of experience in deductions, trade promotion finance, accounts receivable, or a similar CPG/retail-adjacent operations role
  • Comfortable working in the details of retailer/distributor documentation and reconciling discrepancies with precision
  • Strong cross-functional communicator — equally comfortable talking to a customer, an implementation lead, and a product manager
  • Process-oriented with a sharp eye for patterns; you notice when something's recurring and want to fix the root cause, not just the instance

Nice-to-Haves

  • Experience with CPG trade, deductions, or AR systems

Compensation & Benefits

  • Equity
  • Paid Relocation
  • Unlimited PTO
  • 401(K) through Vestwell
  • Provided MacBook
  • Fully Paid Health, Dental, and Vision plans
  • Catered Lunches on Fridays
  • Free team dinners
  • Unlimited coffee and snacks featuring our brands

Skills

Deductions ManagementTrade Promotion FinanceAccounts ReceivableDispute ResolutionCpg OperationsRetailer Documentation ReconciliationAr Systems

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