Customer Success Engineer, Battle Road [USA Hybrid]

Responsibilities

• Deploy AtomEngine into live military training environments, including classified and air-gapped systems.
• Work directly at various customer sites in person, embedded with customers to understand their needs, iterate alongside them, and ensure successful deployments.
• Configure and extend entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.
• Support integration and connectivity between AtomEngine and partner systems, including troubleshooting APIs, networking, and infrastructure dependencies.
• Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences, and implement technical fixes.
• When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python.
• Explain technical concepts clearly to military stakeholders, partners, and internal teams.
• Translate real-world friction into actionable feedback for Product and Engineering, articulating military context and operational priority.
• Improve documentation and repeatability so deployments scale over time.
• Travel at least 50% of the time to customer sites.

Requirements

• 3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.
• Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar.
• Experience troubleshooting software systems, integrations, networking, or distributed applications.
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
• Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams.
• Active Secret or Top Secret security clearance.
• Prior military experience.
• Willingness and ability to work onsite at various customer locations traveling at least 50% of the time.

Nice-to-Haves

• Experience presenting or teaching technical concepts to large groups.
• Experience in modeling, simulation, game engines, or defense-related systems.