AcuityMDBoston, MAProduct Support Engineer supporting commercial teams with complex healthcare data questions and interpretations while building the AI data context layer and evals with Engineering. Requires 4+ years in healthcare data products, customer-facing experience, technical writing, and SQL/Excel skills.
Manages a team of Technical Support Engineers providing high-quality support for enterprise software, driving process improvements, and collaborating cross-functionally. Requires 5+ years technical support experience, 2+ years people management, and expertise in REST APIs, scripting, containers.
Technical Support Engineer leads escalation for technical issues in LLM applications and AI agents, diagnosing problems across setups, products, and deployments. Requires 4+ years experience, Python proficiency, and expertise in Kubernetes, Docker, and observability tools.
Manages AI-powered support workflows across chat, voice, and email to automate repetitive tasks and enhance customer experiences. Requires 5+ years in support operations with hands-on AI tool experience and cross-functional collaboration.
Build and modernize Chime's contact center infrastructure powering voice, chat, IVR, AI self-service, summarization, and routing systems for member support. Requires 3+ years production software experience with Ruby on Rails (or similar), databases, caching, and high-scale web architectures.
Lead and grow a team of Technical Support Specialists for the Americas region at Ashby. Build Support operations, improve processes, resolve escalations, and partner cross-functionally to deliver outstanding B2B SaaS customer experiences. Requires strong technical support leadership, analytical skills, and comfort with ambiguity.