Content Moderator, Bilingual English/German

Responsibilities

• Read, assess, and apply applicable codes to large quantities of user-generated content, including text, images, and videos.
• Work steadily and efficiently in a queue environment.
• Review performance feedback to minimize coding errors and meet or exceed performance metrics.
• Attend scheduled and as-needed one-on-one coaching calls.
• Work 16–29 hours per week based on content volume, including four weekend hours.
• Check in on days not scheduled to work as needed.
• Use Google Mail, Calendar, Meet, Sheets, Docs, Slack, and online forums to manage performance expectations independently.
• Perform quality assurance checks of teammates’ and machine-moderated content.

Requirements

• Bachelor’s degree or equivalent international credential, or 7+ years of professional content moderation experience.
• Professional working proficiency in English and professional-level proficiency in German, written and spoken.
• Authorization to work in the United States and residence in Texas, Arkansas, Florida, Georgia, Illinois, North Carolina, or Ohio.
• 3+ years of experience working in a fast-paced office environment.
• Ability to quickly read, comprehend, and assess content and make decisions promptly.
• Comfort learning and using web-based applications and tools.
• Ability to engage actively with team members in a remote environment.
• Ownership of job performance and commitment to meeting or exceeding performance benchmarks.
• Consistent availability for a semi-flexible schedule of 16–29 hours per week, with four hours between Saturday 12:01 a.m. and Sunday 11:59 p.m.
• Computer with an up-to-date operating system, up-to-date smartphone, reliable high-speed internet, and a functional home office.

Training

• Complete an initial four-week paid training program consisting of online modules, exams, virtual coaching calls, and live hands-on moderation hours.