AI Success Engineer, Government

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization, including setting up, configuring and running API instances of our products.
• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
• Be an expert in all OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more; conduct technical enablement and configuration sessions.
• Train, educate and enable ChatGPT users to drive adoption and value.
• Create and show customers how to make custom GPT’s, Agents, Connectors and use all features.
• Design and lead hands-on activities like workshops, hackathons, and training sessions.
• Create content, playbooks, guides, reports, demos and collateral.
• Provide updates on product launches and feature roll-outs.
• Deliver exceptional customer outcomes via production deployments, increased adoption, and satisfaction.
• Define and manage structured onboarding and deployment projects for government entities.
• Monitor and drive activation metrics (DAU, WAU, MAU).
• Balance large and small customer accounts.
• Work with government technical teams to connect, configure, and deploy OpenAI technology.
• Identify and validate use cases by embedding with customer teams.
• Lead account coordination across workstreams.
• Build relationships with executive sponsors and technical stakeholders.
• Translate objectives into actionable adoption roadmaps with KPIs.
• Partner with Solutions Architecture, Product, Engineering and Research.
• Guide value realization through KPIs and reporting.
• Facilitate workshops on use case design and adoption best practices.
• Drive expansions by identifying opportunities.
• Serve as technical advisor for implementations.
• Provide change management expertise.
• Codify best practices, playbooks, guides, and FAQs for government customers.
• Gather and relay public sector feedback.
• Manage ChatGPT Gov Community site.

You’ll thrive in this role if you:

• 8+ years in technical customer-facing roles (e.g., technical account management, GenAI consulting, solutions architecture).
• Deep hands-on knowledge of OpenAI products, APIs, SDKs, connectors, integration patterns, model behavior, embeddings, RAG, fine-tuning.
• Experience with authentication, enterprise security (SSO, encryption, GDPR, HIPAA).
• Familiarity with Python, JavaScript, REST APIs, SDKs, automation, CI/CD, containers, cloud platforms.
• Ability to translate technical concepts to business language.
• Experience teaching and enabling users.
• Record of driving technical deployments for large enterprises.
• Change management expertise.
• Strong project/program management.
• Comfortable with C-level and technical stakeholders.
• High ownership and adaptability.
• Public speaking skills.
• Knowledge of Google Workspace, Slack, Salesforce.
• Power-user of ChatGPT.