Senior Atlassian Administrator

Responsibilities

• Champion the strategy for clean data architecture and own the architecture, configuration, and governance of 1Password's Atlassian platform, starting with Jira and Statuspage.
• Participate in the company's Jira Council, a cross-functional governance group that keeps the platform aligned with organizational needs. Triage requests, assemble the right stakeholders, and drive decisions that balance platform integrity with how the business is evolving.
• Partner with engineering, product, IT, and security teams to understand how they work and build Atlassian platform solutions that fit the way people operate.
• Design and enforce Atlassian platform governance standards: project creation policies, workflow standards, naming conventions, field usage, and permission models.
• Build and maintain Jira automations to reduce manual work and improve data quality across the platform.
• Lead Atlassian tool onboarding for new teams and programs. Create training materials, run enablement sessions, and be the subject matter expert people trust to point them in the right direction.
• Own the Atlassian vendor relationship and help shape the platform roadmap as the suite expands.
• Identify technical debt, configuration drift, and process gaps. Build a backlog, prioritize it, and work through it.
• Partner with others in IT on integrations between Atlassian tools and other enterprise systems (e.g., Slack, Identity Providers, CI/CD pipelines, or CRM tools).
• Evaluate, manage, and audit third-party apps and plugins to ensure platform stability, performance, and security compliance.
• Document configurations, workflows, and decisions so the platform is maintainable by the broader team.
• Keep security and privacy front of mind across every configuration decision.

Requirements

• 6+ years of hands-on Jira administration experience in a large-scale enterprise environment.
• Deep experience managing Atlassian Cloud Enterprise ecosystem, including an understanding of cloud architecture, product organizations and sandbox environments.
• Deep expertise in Jira configuration: workflows, issue type schemes, permission schemes, notification schemes, custom fields, screens, and components.
• Proven experience designing and governing Jira at scale, building standards for how teams use the platform.
• Strong Jira Automation skills. Build complex automation rules, maintain them, and explain the trade-offs.
• Solid understanding of Jira REST API’s, webhooks, and basic scripting (e.g., python, javascript, groovy) for advanced integrations.
• Experience with Statuspage administration.
• Excellent communication skills. Explain a workflow decision to an engineering lead and a permissions change to a legal team.
• Experience aligning Atlassian configuration with corporate compliance and audit standards.
• Experience with vetting, implementing, and governing third-party marketplace apps (e.g., Scriptrunner, structure tools, advanced reporting).
• Familiarity with IT Service Management (ITSM) principles.
• A bias toward simplicity and sustainability. Build configurations that teammates can understand, maintain, and hand off.
• A profound respect for security and privacy. Think about access controls before someone asks you to.

Nice-to-Haves

• Confluence and Jira Service Management experience.