Senior Program Manager, Contracts & Analytics

What you'll do

• Own the CLM technology roadmap and backlog, setting strategic direction for what to build, integrate, or optimize across Ironclad, Evisort, Salesforce, and emerging tools, and translating that vision into a prioritized delivery plan.
• Lead in-house builds and workflow development that extend beyond standard SaaS configuration, partnering with Enterprise Architecture and Engineering to design scalable, integrated contracting solutions.
• Drive AI enablement for the Legal Operations team by identifying high-impact automation opportunities, standing up proof of concepts (e.g., N8N, Workato, Claude, Glean), and facilitating trainings, office hours, and adoption programs that raise the team's AI fluency.
• Develop and manage the comprehensive contracts reporting framework and system of record for all agreements, including data extraction, metadata integrity, and data models that surface actionable insights to Institutional Sales and Legal leadership.
• Communicate roadmap enhancements, program outcomes, and strategic recommendations to senior stakeholders, ensuring cross-functional alignment on contracting priorities and technology investments.
• Lead large, cross-functional contracts initiatives end-to-end, managing dependencies across Legal, Sales, Engineering, and Compliance, and delivering on time and within scope.

Required Skills and Experience

• 8+ years of program or project management experience within Legal Operations, contract management, or a technology-driven operations function, with a track record of setting strategic direction for tooling and workflows, not just executing on them.
• Demonstrated experience owning a technology roadmap and backlog, including prioritizing build-vs-buy decisions, scoping in-house development work, and partnering with engineering and architecture teams to deliver integrated solutions.
• Expert-level, hands-on experience with Contract Lifecycle Management (CLM) systems (Ironclad required), including workflow design, template management, reporting, and integration planning with platforms like Salesforce.
• Proven ability to drive AI and automation adoption within a team, including evaluating tools, building proof of concepts, and leading enablement programs that result in measurable workflow improvements.
• Working knowledge of legal technology and AI-driven contract review tools (e.g., Evisort), with experience in data extraction, metadata management, and building reporting frameworks that serve as the system of record for agreements.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.