TPM Manager

What You'll Do

• Lead the TPM team end-to-end: hire, coach, manage performance, and develop careers across the TPM track and toward Deployment Lead or GM.
• Own the weekly staffing cadence and the shared capacity view: allocate TPMs across the portfolio, balance capacity against where the work is, and ensure every project with a meaningful number of data trainers has a TPM — partnering with the FDE Manager, who commits FDE supply into the same cadence.
• Set and uphold the operational bar: clean project setup, accurate tracking, disciplined Airtable hygiene, projects run through their gates (calibration before scaling, staged ramp, delivery acceptance), and reliable throughput, quality, and delivery.
• Own the operational-financial bar across the team — margin visibility, AR/billing hygiene, and payment-tier management — and coach TPMs to manage it well; account-level margin ownership sits with the Deployment Leads.
• Own TPM onboarding and the bar that certifies a TPM as ready to run projects solo: the ~2-week boot camp, including the tooling deep-dives (payment tiers, internal/external tracking, Airtable, Growth) and the initial exercise (set up a fake project end-to-end using the add–data-trainer tools, across different project types).
• Ensure TPMs keep the FDE and FDR connected at project kickoff, and that they orchestrate the data-trainer workforce through Pod Leads on complex projects.
• Partner with the FDE Manager, Deployment Leads, and GMs on staffing, delivery, and alignment with customer objectives.
• Establish operating cadences, dashboards, and escalation paths that create visibility and accountability across the portfolio.
• Step in on escalations when throughput, margin, quality, or a delivery timeline is at risk.
• Build the repeatable processes, templates, and playbooks that make the TPM function more efficient as the organization scales.

What You'll Own

• The capability and operational bar of the TPM team.
• Every active project appropriately staffed — the staffing cadence and capacity view kept current.
• Portfolio-wide visibility into throughput, margin, and delivery risk.
• How quickly and consistently new TPMs reach a solo-ready standard, and a growing bench of TPMs developing toward Deployment Lead.

What We're Looking For

• Significant experience managing operational or delivery teams, or a strong TPM/program-management background and readiness to manage as a hands-on, player-coach.
• Strong operational and financial fluency: comfort with throughput metrics, margin, billing/AR, and systems of record such as Airtable.
• Excellent judgment in distinguishing operational issues from staffing issues from delivery issues, and determining the right path to resolution.
• A track record of developing people and giving direct, useful feedback.
• A high bar for execution paired with the ability to deliver against ambitious timelines.
• The ability to manage many concurrent projects and people without losing attention to detail.
• Comfort operating in ambiguous, fast-scaling environments where processes are still being built.

Nice to Have

• Familiarity with AI, machine learning, data pipelines, RLHF, or data-labeling/annotation operations.
• Experience managing contractor or contingent workforces at scale.
• Experience owning margin, billing, or financial tracking across a portfolio of projects.
• Experience building onboarding programs and repeatable operating systems for a rapidly scaling organization.