IT Operations Specialist

What you will do

• Support onboarding and offboarding processes, including device preparation, equipment return, and coordination of required IT steps.
• Provide equipment, software, licenses, and day-to-day IT support to employees and contractors.
• Coordinate access requests and follow through on approvals and fulfillment to ensure timely access provisioning.
• Provide on-site support for employees and help with workplace IT needs such as meeting rooms, printers, and other shared office technology.
• Track hardware inventory and stock levels, help organize equipment logistics, and support procurement-related follow-up when needed.
• Work with internal stakeholders to keep IT requests, operational processes, documentation, and SLA-sensitive tasks running smoothly.

What you will need

• Experience in IT Operations, IT support, workplace support, or a similar internal IT role.
• Hands-on experience supporting employees with day-to-day IT requests in macOS, Windows and Linux environments.
• Experience with onboarding and offboarding, equipment provisioning, software and license distribution, and access-related processes.
• Experience working with ticketing systems, request queues, and operational workflows with SLA-sensitive tasks.
• Attention to detail in process-driven work and keep requests moving to completion.

Nice to have

• Experience with Google Workspace or similar internal IT systems.
• Experience with MDM or endpoint management tools such as Jamf, Intune, or similar.
• Experience helping with administration of internal IT systems, SaaS tools, or access management platforms.
• Python scripting skills or other automation experience.
• Experience in a fast-growing startup or product company.
• Experience supporting audit or compliance-related operational requirements in IT processes.