Senior Client Success Manager

Responsibilities

• Own the client success plan, executive engagement, technical understanding of client’s data and martech strategies, and proactively manage competitive threats.
• Be client obsessed: immerse in clients' world, change behaviors and processes for business impact, distinguish happy vs. successful clients.
• Think big picture: understand client's definition of success, business challenges, map Cordial features to needs.
• Act as Project Manager: create and deliver success plans, ensure Client Experience team (Solutions, Deliverability) achieves goals, own client cadence and program organization.
• Problem solve strategic campaign challenges and technical solutions.
• Drive renewals: own commercial relationship, forecasting, negotiation, contract execution.
• Drive expansion: understand martech strategies, data, capitalize account for renewal, expansion, advocacy.
• Partner with Channel Growth & Partnership team to align technology/service partners.
• Participate in business development/discovery meetings, partner with sales, marketing, product teams.

Requirements

• Bachelor’s degree and 7+ years in enterprise client management at a SaaS company, preferably email/digital marketing.
• Technically wired: geek out on client data, optimize marketing campaigns, translate platform capabilities.
• Relationship builder: build long-term relationships across client organization levels.
• Self-starter: independent, organized, problem solver, detail-oriented.
• Excellent written/oral communication skills for business settings, technical/non-technical audiences.
• Navigate organizations cross-functionally (Product, Engineering, Sales), team player, strong negotiation skills.
• Strong project management: manage multiple projects/clients.
• Thrive in dynamic, autonomous startup environment.
• Embody company values.

Nice-to-Haves

• Experience in enterprise marketing automation.
• Tools: Trello, Harvest, JIRA.
• Email/digital marketing technologies, personalization, optimization, advanced marketing automation.

Compensation & Benefits

• $115,000 - $145,000 base salary (adjusted by experience/location).
• Equity, bonus, medical/dental/vision/life, 401k match, flexible time off, childcare/education reimbursements.