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EveEveUnited States

Legal Services Consultant

Drive client success, adoption, retention, and expansion for Eve's AI legal technology platform with plaintiff law firms. Manage high-value accounts, deliver onboarding and value realization, provide product feedback, and achieve key metrics around utilization, satisfaction, and revenue growth. Requires legal industry expertise and 5+ years in customer success.

150k – 190k/yr
Remote5+ YOECustomer Success

About the role

What You'll Do

  • Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
  • Onboarding: Enable teams at firms using Eve in 90 days or less.
  • Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features.
  • Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly.
  • Contribute to Product Evolution: Provide client feedback to inform product roadmap development.
  • Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.

What We're Looking For

  • Legal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
  • Technical Proficiency: Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals.
  • Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively.
  • Project Management and Communication: Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.
  • Problem-Solving and Adaptability: Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes.
  • Networking and Industry Engagement: Strong relationship-building skills with a willingness to travel for client visits and industry events.

Preferred Qualifications

  • 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships.
  • Solid experience in legal tech, understanding the unique needs of law firms and legal teams.
  • Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership.
  • Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
  • Strong understanding of SaaS industry dynamics, particularly in legal technology.

Skills

Customer Successlegal techSaaSAccount ManagementData AnalysisProject Managementlegal industry knowledgeRelationship BuildingROI Analysisproduct adoption

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