Customer Education Manager, Webinars & Training

What You’ll Do

Own and Elevate the Webinar Program

• Serve as the primary host, facilitator, and face of BioRender’s 1:many webinar program — delivering live sessions that are engaging, high-quality, and grounded in adult-learning principles
• Own the execution of the full webinar calendar: planning with our team, content development, promotion coordination, and delivery
• Help to introduce localization across timezones and languages to expand global reach and accessibility
• Expand content variety — from platform how-tos and feature deep-dives to use-case-based sessions and Q&A formats
• Design and maintain standardized CSM-facing webinar playbooks, email templates, and modular slide decks so CSMs can promote and support sessions without building from scratch

Deliver Specialized 1:1 Training for Enterprise Accounts

• Lead dedicated, customized training sessions for high-ARR enterprise accounts — tailoring content to their team’s specific use cases, workflows, and skill levels
• Help develop a scaled process for CSMs requesting live webinars through our team
• Support champions with train-the-trainer resources and internal rollout materials

Build Formal Training Programs & Certifications

• Design and deliver structured learning paths for different user types — new users, power users, admins, and scientific roles
• Create digital learning courses that complement live webinars and enable self-paced skill-building at scale

What We’re Looking For

Required

• 3+ years in a customer education, training, instructional design, or customer-facing enablement role at a SaaS company
• Background in life sciences, biology, or a scientific discipline — or deep familiarity with how scientists work and communicate
• Have experience using the BioRender system — we love our users!
• Proven experience designing and delivering engaging live webinars or training sessions to large, diverse audiences
• Strong on-camera and on-stage presence — you’re a confident, polished communicator who can hold a room (virtual or otherwise) with both scientists and executives
• Experience building structured learning programs: courses, certifications, or multi-session training curricula
• Ability to create content independently — scripts, slide decks, facilitation guides, and follow-up materials
• Data-driven mindset: you track what’s working, iterate quickly, and can tie education programs to business outcomes
• Highly organized and self-directed — you can manage a complex webinar calendar while simultaneously building longer-term training infrastructure
• Collaborative and cross-functional — you work naturally with CS, Marketing, and Product to align programs with business priorities

Bonus Points

• Experience with instructional design frameworks
• Familiarity with webinar platforms like Zoom Webinars, and LMS or course-authoring tools (Teachable, Thinkific, Articulate, etc.)
• Experience building train-the-trainer programs or champion advocacy models
• Comfort with localization strategy — adapting content for different regions, timezones, and languages
• Familiarity with lifecycle marketing or CS platforms (Customer.io, Gainsight, Intercom)