Business Operations Specialist

What you will be working on

• Process Analysis: Analyze current workflows and business processes across DIG to identify bottlenecks and inefficiencies; assist in implementing streamlined solutions to improve productivity.
• Project Coordination: Support cross-functional projects by tracking goals, maintaining timelines, coordinating with departments, and helping ensure on-time, on-budget delivery.
• Performance Monitoring: Monitor operational performance by collecting and analyzing KPI data to assess whether DIG teams are meeting their goals.
• Resource Support: Help ensure efficient allocation of resources—including personnel, budget, and technology—to support DIG's business objectives.
• Documentation: Develop and maintain standard operating procedures (SOPs) and process documentation for DIG operations.
• Reporting: Prepare regular operational reports and present findings and recommendations to leadership.
• Financial Collaboration: Collaborate with finance on budgeting, forecasting, and cost optimization initiatives within the department.
• Tool Utilization: Evaluate and utilize tools, software, and technologies to improve operational efficiency.
• Change Management: Support change management initiatives and assist in ensuring smooth adoption of new processes across the organization.

What you’ll bring to the team

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 1–3 years of experience in business operations, project management, or a related role.
• Strong analytical and problem-solving skills with the ability to interpret operational data.
• Excellent verbal and written communication skills.
• Proficiency using Google Workspace, Claude, and other AI tools.
• Demonstrated ability to handle multiple tasks simultaneously and meet deadlines.

Preferred

• Strong experience with Google Suite.
• Experience with project management tools (e.g. Jira, Monday.com).
• Exposure to data visualization tools (e.g., Sigma).

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location