Senior Manager, Scaling Operations

Responsibilities

• Establish and implement a vision for freelance and vendor operations at the intersection of content systems and AI integration – defining success, setting roadmaps, and using AI and automation to deliver new learning content at scale while maintaining educational excellence.
• Design durable, tech-forward workflows that replace manual coordination with self-service tooling: centralized contractor management, self-serve task assignment, and structured QC and feedback loops.
• Identify the critical resources for scaling initiatives to succeed, both in terms of people and technology, and drive prioritization.
• Manage a team of program managers.

Requirements

• People management experience. Experience hiring and developing a team of program management staff.
• Program management experience. Demonstrated strong operational leadership, such as experience running programs of large scale and complexity or building and scaling processes from the ground up.
• Collaboration skills. Partner with functions across the company—such as engineering, product management, content development, and executive leadership—to ensure alignment across teams and stakeholders.
• Tooling strategy experience. Tech-savviness. Curious about new technologies, define the roadmap for you and your teams to increase efficiency with automation. Strong, data-driven opinions about build vs buy tooling.
• Strong communication skills. Excellent verbal and written communication skills in English.

Nice-to-Haves

• Proven wins maturing a 0-to-1 operations function into a durable, instrumented system, including evaluation loops, anomaly detection, and AI-assisted workflows.
• Experience partnering deeply with engineering on internal tooling and operating systems; comfortable shaping roadmaps and trade-offs alongside a tech lead.

Compensation

• Salary Range: $163,200—$244,800 USD
• Equity compensation and benefits included.