Business System Analyst

What you'll do

• Leverage AI agents like Claude and Gemini to accelerate the creation of user stories, technical specs, and process documentation to reduce time-to-market for new features
• Focus on how technology impacts the end user, ensuring a frictionless and efficient experience
• Collaborate with developers and stakeholders to refine platform visions
• Take ownership of projects from initial research through to testing and delivery
• Translate customer needs into clear, actionable solution specifications and system designs that technical and business teams can easily follow
• Use AI to assist in creating high-quality diagrams and structured Agile backlogs with a focus on precision and speed
• Analyze the viability of third-party web services and APIs to ensure successful integration into the ecosystem
• Deep-dive into software applications and SQL data structures to resolve complex issues and support system stability
• Assist in the testing and validation of new products to ensure they meet high quality standards
• Research and stay current on technology trends, specifically around smart devices and scanning hardware, to support recommendations for future growth

What we're looking for

• 3+ years of experience in a Business Systems Analyst or Technical Analyst role, with a strong foundation in elicitation, modeling, and requirement verification
• Demonstrate experience or a strong desire to lead in using Generative AI tools like Claude or Gemini to improve individual efficiency and document quality
• Possess proficiency in SQL Server and relational database concepts with the ability to comfortably discuss API integrations and object-oriented programming concepts with developers
• Exhibit a proven ability to express complex technical concepts to people of varying disciplines
• Bring a strong work ethic with an extreme attention to detail and the ability to work independently with minimal direction
• College diploma or university degree in Computer Science, Information Systems, or a related technical field

While not required, these are a plus:

• Possess transportation, travel, or logistics experience, particularly regarding IATA specifications or baggage handling protocols
• Bring experience with mobile hardware and cloud-based environments such as AWS