Solutions Consultant

Key Responsibilities

Customer-facing responsibilities

• Provide geospatial and survey expertise on sales calls alongside Account Executives.
• Run and tailor technical product demonstrations for prospects across different verticals and use cases.
• Own the technical evaluation process: help customers get their project data into Mach9, walk production teams through the workflow, and validate fit for their projects.
• Own customer onboarding and training through remote and onsite sessions to help teams integrate Mach9 into their production workflows.
• Serve as a trusted technical resource for customers across experience levels, from geospatial novices to experts.
• Act as the long-term technical advisor for customers, supporting evolving use cases and scaling across geographic regions, business units, and programs.
• Represent Mach9 at trade shows, conferences, webinars, and industry groups by presenting on real project applications.
• Expand Mach9's reach by introducing the product to surveying, geospatial, and engineering firms in your network.

Internal-facing responsibilities

• Partner with Marketing on surveying industry content and positioning, including website copy, sales materials, product messaging, and business case development.
• Support Engineering, Product, and Design as the internal geospatial expert: evaluate features and workflows, weigh in on architecture decisions, advise on asset feature types and deliverable representation, and collaborate with Product on roadmap prioritization.
• Train internal team members on surveying and geospatial workflows, technologies, standards, and use cases.
• Build and maintain onboarding frameworks, training content and technical documentation for Mach9 products.

Required Skills and Experience

• 10+ years of surveying or geospatial experience, with strong preference for candidates with LiDAR data collection and feature extraction expertise.
• Track record of driving technology adoption at an engineering or surveying firm.
• Proficiency with commonly used CAD and GIS platforms (e.g., Bentley Microstation, Bentley ORD, Autodesk Civil 3D, Autodesk Revit, Esri ArcGIS) and how they are used in production workflows.
• Familiarity with major surveying hardware, software, and key industry trends.
• Strong understanding of survey data formats, workflows, and how they connect across the broader AEC and infrastructure industry.
• Strong written and verbal communication skills, including experience presenting technical solutions to diverse audiences.
• Consultative mindset with a track record of solving complex customer problems.
• Comfortable working in a fast-paced startup environment.