Field Service Engineer

Responsibilities

• Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems.
• Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime.
• Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field.
• Replace and configure hardware components, sensors, and subsystems as needed.
• Execute configuration and parameter changes, including network and system settings on deployed robots.
• Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction.
• Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format.
• Support initial site bring-up and commissioning efforts for new deployments.
• Assist with documentation development and service procedure refinement.
• Support weekend and after-hours troubleshooting on an on-call rotation basis.

Qualifications

• 2+ years in a technical field service, robotics, or hardware support role.
• Ability and willingness to travel regularly (30–50% anticipated).
• Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting.
• Strong hands-on skills with mechanical/electrical components and system-level debugging.
• Excellent communication and customer service skills.
• Ability to lift up to 80 lbs and work in industrial or warehouse environments.
• Capable of interpreting schematics, wiring diagrams, and engineering documentation.

Bonus Qualifications

• Experience working with autonomous systems, mobile robots, or industrial automation platforms.
• Familiarity with Python, ROS, or other scripting and robotics platforms.
• Experience working in production environments with safety and compliance standards.
• Experience configuring WiFi, networking parameters, or embedded systems.
• Familiarity with tools such as Jira, Confluence, or remote monitoring dashboards.