Customer Success Manager, DFR Majors

How you’ll make an impact

• Build scalable processes for customer on-boarding and post sales success.
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
• Develop healthy customer relationships through proactive support and cadence-based follow ups.
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers' needs.
• Create customer loyalty through proactive support and account management.
• Advocate for Enterprise customers through deep understanding of their use cases and needs.
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
• Ensure expansions and renewals through proactive support.
• Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business.

What makes you a good fit

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
• Work directly with customers through proactive, metrics-based engagement.
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew.
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Requirements

• A strong desire to learn, innovate, and adapt to a growing and changing environment.
• Willingness to travel approximately 40%.
• Ability to obtain a Part 107 certificate.

Compensation

• Annual base salary range: $120,000 - $160,000.
• Equity in the form of stock options.
• Comprehensive benefits including health insurance, paid vacation, sick leave, holiday pay, and 401K savings plan.
• Relocation assistance may be provided for eligible roles.