Senior IT Support Engineer

Responsibilities

• Design, implement, and improve scalable corporate IT infrastructure and services for office-based and remote employees.
• Lead complex troubleshooting and root-cause analysis across endpoints, identity, collaboration platforms, and network layers.
• Use agentic development practices to design and build secure, scalable internal tools that automate workflows and improve employee productivity.
• Build and maintain technical standards, documentation, and operational processes that improve reliability, security, monitoring, and supportability.
• Translate business and stakeholder needs into well-engineered solutions, partnering across departments and with third-party vendors.
• Serve as an IT subject matter expert, driving projects of diverse scope and improving operational excellence.

Requirements

• 5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role.
• Expertise supporting modern corporate IT environments, including identity platforms, collaboration tools, endpoint operating systems, and device management.
• Ability to plan and execute complex projects independently, identify root causes, and drive solutions aligned with departmental goals.
• Strong written documentation and cross-functional communication skills.

Compensation and Benefits

• Base compensation range: $125,000–$170,000 USD.
• Compensation may vary based on education, work experience, and certifications.
• Certain roles may include restricted stock units.
• Benefits may include health, pharmacy, optical, and dental care; paid time off; sick time off; short- and long-term disability coverage; life insurance; and 401(k) contributions, subject to eligibility requirements.