Title Specialist I

Responsibilities

• Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
• Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
• Review and remediate issues and exceptions.
• Communicate effectively and regularly via written and verbal communication for the follow-up in the title management processes.
• Perform data entry throughout various processes and ensure all documentation is maintained in an organized and secure manner.
• Administer title processes and lien perfection follow-up as needed.
• Field inbound and outbound communication and answer title-related questions as needed.
• Ensure that all internal departments and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution.
• Maintain superior relationships with our dealership partners, suppliers, and customers.
• Escalate issues promptly with management and internal sales team as applicable.
• Maintain a thorough knowledge of titling laws and regulations for each state. Work with title suppliers, DMV offices, and research state titling requirements, as needed.
• Record and maintain tracking of dealer performance in regard to title maintenance.
• Perform monthly meetings with the RSM to discuss outstanding titles.
• Administer other title management processes and assist the team as assigned.
• Manage inbound and outbound calls from dealers and customers as needed.
• Create 2 or more job aids for team processes.

Requirements

• High school diploma or equivalent.
• Minimum two years of experience in vehicle title management.
• Minimum two years of experience preferably in auto finance or installment loan, specifically with focus in title management.
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making.
• Experience with customer correspondence. Exceptional accuracy and attention to detail a must.
• Preferably within auto finance or installment loan servicing.
• Ability to solve difficult problems with effective solutions.
• Proficient verbal and written communication skills.
• Able to work well under pressure and continue to complete daily or regular tasks consistently.
• High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling.
• Able to work a flexible schedule which may include overtime, as needed.
• Working knowledge of MS Word and Excel.
• Must be detail oriented and have a strong ability to multitask.
• Excellent customer service skills; experience working directly with dealerships is a plus.
• Customer Service attitude with strong problem-solving skills.
• Honest with a strong work ethic, unscheduled absences are rare, always punctual.
• Experience with Dealertrack and/or F&I Express is a plus.

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefits