Solutions Architect- San Francisco HQ

Responsibilities

• Drive sales deals by partnering with sales teams to evaluate the Orb product, answer technical questions, and highlight security/compliance.
• Pave the path for implementations by helping customers integrate Orb into workflows for automation and intelligence, shaping the product roadmap.
• Serve as a technical advisor on Orb products and business systems, crafting customer solutions.
• Strengthen Orb’s product by addressing gaps through technical solutioning and providing customer feedback to product teams.

Requirements

• 3+ years of experience in a technical customer-facing role.
• Clear written and verbal communication around technical concepts.
• Experience partnering with sales, product management, customer success to build processes.
• Ability to design/implement technical solutions for complex business challenges via value-selling.
• Translate technical concepts to non-technical language and vice versa.
• Strong empathy, customer relationship building.
• Continuous learner, thrives in fast-paced environment.
• Sales methodology training (e.g., MEDDPICC, SPIN, Challenger Sales) preferred.

Nice-to-Haves

• Prior experience in early-stage startup.
• Billing space experience.
• Data infrastructure tooling (e.g., ETL tools).
• Data import/export/ingestion tooling.
• Quick learning of integration APIs (tax automation, accounting, provisioning).
• Act as thought leader (webinars, blogs, whitepapers, public speaking).

Benefits

• Excellent medical, dental, vision insurance; One Medical membership.
• Unlimited PTO + week off between Christmas/New Year’s.
• 401k plan.
• 16-week paid parental leave with equity vesting.
• Commuter stipend.
• Catered lunches.
• Annual learning & development stipend.
• Meaningful equity (stock options).