AI Success Manager, West

Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.

140k – 200kUnited StatesCustomer SuccessRemote3+ YOE

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About the role

Responsibilities

Help customers achieve real business outcomes through AI
Serve as primary lead on new customer deployments, including hands-on guidance for SSO and connector setup
Own end-to-end delivery from kickoff to go-live through renewal
Create and execute joint success plans to drive adoption, engagement, and measurable value
Develop and communicate tailored project plans; facilitate cross-functional collaboration
Provide technical guidance and strategic partnership; act as escalation manager
Monitor and report on deployment progress, adoption, and satisfaction metrics
Identify risks or blockers and drive resolution
Guide and document onboarding process improvements, playbooks, and best practices
Contribute to continuous process and product improvements

Requirements

3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products
Strong understanding of software development life cycles and methodologies (Agile, DevOps)
Must hold one of: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
Excellent analytical and problem-solving skills
Strong organizational, project management, and communication abilities
Proven experience serving enterprise clients in strategic consultative and tactical hands-on roles
Experience with process documentation, playbooks, and continuous improvement initiatives
Solutions-oriented mindset; trusted advisor comfortable owning escalations
Ability to handle ambiguity and thrive in fast-paced environments

Compensation & Benefits

OTE range: $140,000–$200,000 annually
Medical, Vision, Dental coverage
Generous time-off policy
401k plan
Home office improvement stipend
Annual education and wellness stipends

Skills

AWSAzureGCPSSOAgileDevOpsProject ManagementTechnical Account ManagementImplementation ManagementSaaS

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