Senior Engineering Manager, Retailer Platform

Responsibilities

• Lead, coach, and grow a senior-skewed team of ~12 engineers across multiple workstreams; set clear architectural and execution direction, develop talent, and foster a culture of ownership, accountability, and continuous improvement.
• Set and maintain the unifying technical thesis for the team — multi-tenancy, data isolation, configuration-driven release management, and per-retailer extensibility — ensuring related workstreams converge on shared solutions rather than parallel implementations.
• Drive consolidation of bespoke retailer-vertical services — catering order management, smart-cart backend logic, kiosk integrations, in-store mobile — onto unified Instacart platform rails, so each surface inherits Instacart's ranking, search, recommendations, and fulfillment.
• Partner with ML and Data Engineering on long-term enterprise data platform compliance for our ML systems, ensuring per-retailer model training has the data, signals, and isolation it needs.
• Deliver self-service tooling — including sandbox environments, configuration interfaces, and retailer-facing extensibility — that lets retailers and internal teams ship without engineering bottlenecks.
• Represent technical and product trade-offs across multiple engineering and product organizations whose roadmaps and integration commitments evolve in real time; broker resourcing decisions, drive clarity in ambiguous scope, and ensure engineering investment stays aligned with committed work.

Requirements

• 8+ years of software engineering experience, including 3+ years managing engineering teams delivering platform or infrastructure products in a B2B or enterprise context.
• Experience leading teams of 10+ engineers, including hiring, performance management, and career development of senior individual contributors.
• Demonstrated success operating in ambiguous, high-growth environments where partner roadmaps, product coverage, and integration commitments are still maturing — with a track record of driving clarity and forward motion through that ambiguity.
• Proven cross-functional leadership influencing outcomes across multiple engineering and product organizations, including comfort using structured escalation to unblock multi-team initiatives.
• Experience leading multi-team architectural transitions such as consolidation, replatforming, multi-tenancy, or data isolation inside an established business with real customers and revenue.
• Technical proficiency in distributed systems, API/SDK design, and cloud infrastructure (e.g., AWS or GCP).
• Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience.

Nice-to-Haves

• Direct domain experience in commerce platforms, omnichannel retail, OMS, POS, catering systems, or connected-store / in-store technology.
• Track record of building multi-tenant platforms serving multiple internal or external customers, with per-tenant configuration, isolation, and extensibility requirements.
• Experience partnering with ML and Data Engineering teams on data platform compliance, model training infrastructure, or data isolation initiatives.
• Background scaling enterprise integrations and managing partner-facing technical relationships across product, engineering, and customer-facing functions.
• Experience leading other engineering managers and growing two-layer organizations.