Mid-Market Account Manager
Drive growth and retention for ~175 mid-market retail accounts at Square by consulting on payments, business management, and banking tools while expanding use cases and negotiating contracts.
Account Manager
Drive renewals, upsells, and expansions for key B2B SaaS accounts while building strategic relationships and delivering accurate forecasts. Requires 3+ years of account management experience with strong analytical and communication skills.
San Francisco, CANew York, NYAccount ManagementHybrid3+ YOE
About the role
What You'll Do
- Renewal Champion: Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue.
- Expansion Expert: Develop and execute strategies to promote growth opportunities within your customer base, increasing their overall value to Finch.
- Strategic Execution: Partner with key stakeholders to develop comprehensive account strategies, identifying and maximizing growth potential.
- Forecasting Authority: Create accurate and timely renewal and expansion forecasts to inform business decisions and strategic planning.
- Communication Champion: Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. This includes surfacing win-loss analysis and recommendations on key opportunities.
- Relationship Builder: Build strong, collaborative partnerships with key decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business.
Who You Are
- 3+ years of experience in a B2B account management or similar sales role, with a proven track record of exceeding targets.
- Strong understanding of SaaS business models and the ability to identify and articulate value propositions.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
- Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making.
- Strong analytical skills and experience with forecasting techniques.
- Self-motivated and results-oriented, with a passion for exceeding expectations.
What We Offer
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Collaborative and supportive team culture
- Opportunity for professional growth and development
Skills
Account ManagementSaaSB2B SalesForecastingStrategic PlanningData AnalysisRelationship ManagementUpsellingRenewals
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