GTM Technical Onboarding Program Manager

Responsibilities

• Own the design and delivery of day 30–90 role-specific onboarding for technical GTM roles.
• Define learning outcomes and readiness standards in partnership with technical GTM leaders.
• Build curricula and learning paths that translate complex product and deployment concepts into job-specific behavior.
• Design and facilitate hands-on experiences such as labs, demos, simulations, technical discovery practice, and customer scenarios.
• Create assessments, certifications, and manager-ready signals of proficiency and deployment readiness.
• Partner with Product, technical subject-matter experts, and GTM leaders to source, validate, and refresh content as products and guidance evolve.
• Coach subject-matter experts and facilitators to teach technical content clearly and effectively.
• Establish repeatable content-governance and reinforcement systems that scale across roles and regions.
• Use learner feedback, performance data, and AI-enabled workflows to improve practice, learner support, content maintenance, and program efficiency.

Requirements

• 5-8 years experience in technical enablement, Solutions Engineering, Solutions Architecture, Technical Success, Implementation, technical consulting, or another customer-facing technical role.
• Demonstrated ability to quickly develop fluency in complex products, technical architectures, integrations, and deployment considerations.
• Experience working directly with customers on complex, deeply technical SaaS platforms.
• Strong technical discovery, scoping, and solution judgment, with the ability to connect customer workflows and business needs to technical recommendations.
• Ability to explain complex technical concepts clearly and turn them into practical, role-relevant guidance for technical GTM teams.
• Experience creating or leading hands-on technical experiences, such as labs, demos, simulations, discovery practice, or customer scenarios.
• Strong cross-functional collaboration skills with Product, technical subject-matter experts, and GTM leaders.
• Strong program management, facilitation, and written and verbal communication skills.
• Willingness to work in-office in San Francisco.

Nice-to-Haves

• Direct experience in Solutions Engineering or Solutions Architecture is strongly preferred.
• Direct experience working with AI/ML products or platforms is preferred.
• Experience designing or delivering enablement, onboarding, technical training, or knowledge-sharing programs is a plus.
• Familiarity with instructional design principles or adult learning is a plus.
• Experience leading subject-matter expert programs or designing technical assessments and certifications.