Collections Portfolio Specialist

Responsibilities

• Maintain delinquency and mitigate losses by conducting outbound and inbound collection and customer service calls.
• Comply with all federal and state specific laws that regulate collections and servicing activities.
• Provide consistent and productive follow up on delinquent accounts ranging from 5-90+ days delinquent.
• Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
• Advance win-win solutions to assist customers with payment extensions and refinance options.

Requirements

• HS Diploma or GED required (some college coursework a plus).
• Preferably two years of collections and/or servicing experience, ideally in auto finance or an installment loan portfolio.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays.
• Honest with strong work ethic, unscheduled absences are rare, always punctual.
• Basic understanding of finance/lending; Lease servicing experience a plus.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
• Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
• Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Recreational Safety Benefit
• Gympass Wellness Benefit