FluidstackAustin, TXStand up and own a 24/7 fleet operations center and end-to-end incident management for massive-scale AI data centers, including runbooks, postmortems, and driving down key metrics. Requires prior NOC/GOC leadership, structured multi-incident handling, and impactful postmortems.
Owns end-to-end execution of AI agent builds for enterprise customers, configuring agents, validating integrations, and collaborating with stakeholders to deliver scalable solutions. Requires 5+ years in technical customer-facing roles with strong coding and API skills.
Own reliability, SLAs, and escalations for customer AI/HPC workloads at massive scale. Debug full-stack issues (hardware to scheduler), deliver technical customer incident communications, and drive root-cause fixes with internal engineering teams.
Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.
Serve as the named technical support contact for strategic enterprise accounts, owning end-to-end technical issue resolution and partnering with CS, Sales, and Applied AI teams. Requires 5+ years in escalated enterprise technical support, deep API/SaaS fluency, and experience with SSO/SAML/OAuth.
Customer Support Engineer providing technical support for AI inference and fine-tuning services on GPU clusters. Requires 5+ years customer-facing technical experience with strong AI/ML and infrastructure expertise.