Global Operations Associate

Responsibilities

• Ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Ensure work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP).
• Own the client experience; solve client issues quickly and ensure smooth operations at origin and destination, escalating issues as needed.
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L.
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.

Requirements

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus).
• Bachelor’s Degree preferred.
• Able to adapt to new technology and thrive in a fast-paced environment.
• Effective time management - able to properly prioritize and manage a large volume of tasks.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing in client facing interactions.
• Teamwork and relationship-building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• Fluent in English.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.