Deployment Strategist

What You'll Do

• Own onboarding from signed contract through go-live, as the single point of accountability for getting a customer activated.
• Run discovery with new customers: map how their BD, capture, and proposal teams operate, then build a deployment plan around their org structure, procurement workflow, and compliance constraints.
• Translate a customer's workflow into product configuration, training, and a measurable path to value.
• Drive expansion and renewals through documented ROI to new teams and use cases.
• Carry customer feedback into product, pricing, and roadmap decisions, and turn cross-account patterns into go-to-market input.
• Work closely with the Product Engineering team to improve the product.

What You Bring

• 3+ years in Customer Success, Professional Services, Implementation, or Account Management at a high-growth B2B SaaS company — owning complex enterprise accounts with multiple stakeholders and long timelines.
• You've built a function or process where none existed: a SOP, an onboarding motion, or a deployment practice.
• Credible with senior buyers and government officials, and able to move a deployment forward without formal authority.
• Government-contracting fluency, or a fast path to it. You know how to build a compliance matrix, can explain the difference between a GSA Schedule and an OTA, and understand the recompete calendar and red-team review.
• Technical enough to understand APIs, data flows, and product configuration.

Nice to Have

• Experience deploying software residing in FedRAMP, IL, or other regulated environments.
• A background in government contracting, the military, or the intelligence community.

Compensation & Benefits

• Base Salary: $100,000–$150,000
• Additional performance bonus
• Meaningful equity stake in a well-funded, fast-growing startup
• Medical, vision, and dental benefits
• Unlimited PTO
• Brooklyn Navy Yard office (3+ days/week in person) with ~25% travel to customer sites