Senior Restaurant Business Partner

What You'll Do

Strategic Partnership & Relationship Management

• Establish rapport and build trust with contacts at all levels within a portfolio of ezCater’s enterprise restaurant partners.
• Understand and translate each partner’s unique business to the ezCater opportunity, creating and implementing strategies for exceptional customer experiences and shared growth.
• Proactively assess, validate, and optimize partner performance on an ongoing basis - your relationships will be strong enough to support joint problem solving.
• Translate strategic priorities into clear, actionable direction for stakeholders from C-level decision makers to individual store managers, building alignment and accountability throughout the partner organization.

Analytics, Insights & Operational Expertise

• Lead as a subject matter expert on partner-facing and internal operational metrics, as well as partner-specific nuances that may impact metrics (e.g., integrations, corporate structure, etc.)
• Leverage performance data to identify partner-specific patterns, root causes, and trends—then translate these into actionable insights that drive improvements, strategic decisions, and high-impact projects.
• Craft compelling, data-backed narratives to communicate performance, opportunities, and progress to catering partners in a way that builds trust and promotes collaboration.
• Deeply understand operational metrics and the complex, cross-functional dynamics of each account to form a holistic view of how brands operate on our platform—and use that understanding to recommend the right mix of services, tools, and strategies that set each brand up for long-term success.
• Present operational and functional insights to internal and external stakeholders.

Cross-Functional Collaboration & Enablement

• Build and drive operational outcomes tied to specific business objectives that benefit both our partners’ and ezCater’s growth.
• Collaborate closely with other departments, including Sales, Marketing, and Product, to drive alignment around and support for overall and partner-specific goals.

What You Have

• 4+ years experience partnering with and managing top-tier partners or accounts; experience with restaurant operations, final mile delivery, or e-commerce logistics preferred.
• Track record of success building strong internal and external relationships and rapport, delivering business impact through collaboration, negotiation, and creative problem solving.
• Demonstrated ability to analyze complex data sets and distill them into clear recommendations for both internal stakeholders and external partners; expertise using analytical tooling (eg, Tableau, Sigma, Excel).
• Articulate, executive verbal and written communication skills.
• Experience in resolving conflicts and finding creative solutions to address competing interests.
• Proven ability to build trust and influence through active listening, empathy, and navigating through others’ perspectives and motivation.
• Proactive approach to identifying and solving problems; demonstrated ability to root cause and craft the right solution.
• Ability to work effectively in fast-paced environments, both autonomously and cross-functionally in a team setting.

Compensation & Benefits

The national total target cash compensation range for this position, including base salary and bonus target, is $73,000–$94,000 annually.

Market competitive salary, stock options, 12 paid holidays, flexible PTO, 401K with match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work, employee meal program.